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Returns & Exchanges

What is Nike's return policy? How do I return an online order? Where can I track my refund? Can I exchange for a different size?

Shipping & Delivery

How long does shipping take? Can I change my delivery address? Why is my order delayed? What are Nike’s shipping options?

Orders & Payment

Where is my order? Can I cancel my purchase? Why was my payment declined? How do I apply a promo code?

Sizing & Fit

Do Nike shoes run true to size? How do I measure my foot? What size should I choose for running?

Nike Membership

What benefits do Members get? How do I reset my Member password? How do I update my profile? Do Members get early access?

Nike App & SNKRS

How do I join a SNKRS draw? Why can't I log into SNKRS? How does Exclusive Access work? How do I update the Nike App?

Product Care

How do I clean Nike shoes? Can I wash my sneakers in a machine? How do I protect white shoes? How do I care for Dri-FIT clothing?

Warranty & Authenticity

Do Nike shoes have a warranty? How do I check if my shoes are authentic? How do I report counterfeit items?

Store & Pickup

Can I pick up my order in store? How do I find a Nike store near me? Can I reserve items for pickup?

Gift Cards

How do I redeem a Nike gift card? Can I use multiple gift cards? Where can I buy Nike gift cards? What if my gift card doesn’t work?

Discounts & Promotions

How do I find Nike deals? Does Nike offer student discounts? How do I apply a promo code? Why is my promo code invalid?

Account & Security

How do I reset my password? How do I secure my Nike account? How do I change my email?

Custom Nike By You

Can I return custom shoes? How long does customization take? Can I edit my custom order? How do I design my own shoes?

Sustainability

What is Nike Move to Zero? Are Nike shoes recyclable? What materials does Nike use? Does Nike reduce carbon emissions?

Company Info

Where are Nike products made? How do I contact Nike support? Does Nike offer sponsorships? Does Nike donate to charities?